In our article, Skills-Based Hiring & Top 15 Skills Of The Future, we looked at how forward-thinking companies are shifting to skills-based hiring in order to build a more agile, diverse, and adaptive workforce that aligns closely with the evolving needs of the modern workplace.
Service orientation
So far we’ve looked at why Persuasion and Negotiation and Systems Analysis and Evaluation are among the vital skills for the workforce of tomorrow. In this piece we will put a focus on Service Orientation. In today’s interconnected and customer-centric world, the workforce is experiencing a paradigm shift where service orientation is becoming a critical skill across various industries.
Career resilience
As roles relying purely on technical mastery or physical tasks face increasing automation, an orientation and aptitude for service is emerging as a uniquely human skill set that will drive career resilience. Already pivotal in customer-facing fields, a genuine desire to assist, understand, and provided cared-for experiences looks set to differentiate top talent across the board.
Providing better experiences
Already companies cite challenges finding employees demonstrating patience, empathy and emotional intelligence amid hiring shortages. Yet these “soft skills” lead directly to providing better experiences that cut churn and fuel growth. Firms failing at customer-centricity often lack service-minded cultures and recruiting.
Embedding service excellence into workplace cultures
With consumers and colleagues alike craving connection and understanding post-pandemic disruption, workers able to deliver meaningful assistance both externally and peer-to-peer will prove critical. Embedding service excellence into workplace cultures will enable organizations to build bonds that weather uncertainty.
Human touch
As algorithms and bots handle an expanding array of repetitive tasks, the irreplaceable human touch backed by sound judgement and relationships seems certain to underpin many roles. Workers able to consistently and creatively serve the needs of end-users and partners will be the difference-makers underpinning resilient businesses.
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