Job Descriptions

Key Responsibilities:

• Deliver a
  first-class cleaning service by ensuring that all general and deep
  cleaning and sanitisation duties are carried out to the highest standard
  and in line with SOPs and the Terminals Cleaning Standard.


• Ensure comfort
  and cleanliness of all parts of campus including, but not limited to
  terminal buildings, landside operation, back of house, offices, car parks
  together with kerbs and forecourt pedestrian areas through the use of the
  required kit, equipment, software and vehicles.


• Collection of
  campus wide trolleys for replenishment to baggage halls ensuring trolley
  numbers are kept in line with recognised KPIs.


• Ensure that all
  chemicals and products are stored and used according to the manufacturer’s
  instructions and directions to ensure a safe working environment and
  minimise risk of accident and injury.


• Maintain and
  store all allocated equipment in line with all relevant SOPs and ensure
  that appropriate, well-maintained and properly serviced equipment is
  always used. Report defective equipment as required.


• Play an active role in
  ensuring that all stock is accounted for and utilised in an efficient
  manner. Complete all required records to provide purchasing information.


• Maintain and replenish all
  storerooms throughout the building.


• Complete all required
  records and documentation and ensure there are clear logs of all completed
  tasks.


• Strong focus on meeting
  customer and stakeholder needs with concern beyond own area and for
  quality end-to-end passenger experience, ensuring safety and comfort is of
  the highest concern.


• Provide a visible and
  proactive presence to enhance passenger experience at Dublin Airport.
  Utilising Dublin Airport information systems e.g., DublinAirport.com,
  flight information, airport services information and ground transport
  information to deliver an excellent and consistent product.


• Deliver high quality
  performance to achieve set KPIs and targets and specified quality
  standards and processes (e.g., SQMs). Achieve this through the use of
  available and new technology to enhance and track cleaning and airport
  performance.


• Actively engage with the
  Company’s performance management system / feedback discussions regarding
  individual performance.


• Identify and deliver
  improvement initiatives and other potential process improvements.


• Ensure emergency response
  procedures are implemented in the event of an airport emergency or
  unplanned event (e.g. mass cancellation plan; adverse weather events;
  security alerts, fire safety marshalling etc).


• Ensure business
  continuity plans are implemented as directed by Service Delivery Team
  Lead.


• Ensure compliance with
  safety systems and methods of work by monitoring general compliance with
  fire, health and safety requirements, ensuring any issues are immediately
  reported and addressed.


• Actively liaise with the
  Service Delivery Team Lead and APOC to ensure the smooth running of Dublin
  Airport areas by monitoring general operations and ensuring any
  operational issues/faults or noteworthy accidents or incidents are
  immediately reported.


• Deal effectively with lost
  property left in the terminal.


• Maintain all car parks and
  roadways at Dublin Airport to the highest standard.

Other Duties:

• Winter Operations duties as
  required


• Supporting the Service
  Delivery Team Lead on all duties identified by the Service Delivery Team
  Lead.


• Work within all zones
  across the Airport as required on shift.


• To operate vehicles, ride
  ons and equipment in a safe manner across campus (training provided)


• Complete vehicle, equipment
  and system checks as required.


• Support Dublin Airport’s
  goal of being a litter free airport by litter picking your location of
  work to maintain the highest levels of satisfaction for our passengers and
  stakeholders.


• It is important to note
  that from time to time all daa staff may be asked to carry out duties
  outside of their normal daily duties. This will be on request basis and
  only if the staff member is adequately trained to do so.

Knowledge, Skills, and Experience:

• Previous front-line
  experience with a strong customer service focus and ability to deal with
  all parties on a professional basis.


• Strong customer orientation
  & ability to make customer centric decisions.


• Flexibility to carry out
  duties beyond assigned tasks in response to customer / stakeholder /
  operational needs as they arise.


• Ability to work calmly and
  effectively under pressure.


• Confidence to promote
  innovative solutions.


• Strong team-working skills.
  


• Seeks ownership,
  responsibility and displays initiative in approach to work.


• Excellent communication
  skills.


• Strong attention to detail.
  


• C skills (intermediate
  level) – desirable.


• Driving Licence essential.


• Committed to daa values.

Skills

• Attention to details
• Full Clean Driving Licence
• Excellent Communication Skill

Experience

• 1 year