Job Descriptions

• Conduct inbound and outbound telephone activity on customer arrears portfolios
• Gather information from customers to validate repayment offers
• Negotiate the required repayment plan to settle the outstanding balance/arrears
• Meet individual performance targets and Key Performance Indicators (KPI's)Review; maintain; accurately update and amend account records on the Company's collection system(s)

• Leaving Certificate (or equivalent qualification) minimum of 5 passes in 5 ordinary level   subjects including Maths and English.
• Prior customer service experience
• Good numerical skills
• Fluent written and spoken English
• Strong PC skills

Skills

• Excellent written and verbal communication skills
• Strong PC skills

Experience

• 1 year