Purpose of the Role

The role involves working within a team of skilled claims assessors (The Income Protection Claims Team) who medically assess all new Income Protection claims for our customers, as well as managing a portfolio of in-payment claims.

Key Accountabilities

• Decide on medical and financial requirements.

• Make claim decisions when all evidence has been received.

• Calculate claim benefits and manage the ongoing payment of these benefits.

• Review existing claims.

• Consider rehabilitation opportunities for our customers wherever appropriate.

• Correspond with Brokers, Employers, Customers and Doctors.

• Develop a high level of technical and medical expertise.

• Build and maintain effective working relationships with key internal and external stakeholders.

• Keep up to date with best claims practice.

What is the Opportunity?

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our dedication to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office-based options available. We will always list a primary location which can be where you go for in person teamwork, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in the Republic of Ireland with the primary office location as South Frederick Street to which travel will be required. Exact frequency to be agreed with manager.

Essential Qualifications

• CII Diploma in Life and Disability Claims (DLDC) or the CII Diploma in Life and Disability Underwriting (DLDU) or

• QFA Qualification.

Essential Skills & Experience

• Experience in a claims or underwriting function in a Life Assurance Company

• An interest in helping people and in securing the correct claim outcomes for our customers.

• An understanding of risk claims processes.

• Highly organised and self-motivated individual with an ability to prioritise effectively, work both independently and as part of a team.

• Excellent written and verbal communication skills.

• High level of accuracy, with a strong attention to detail.

• An interest in working in a medically based, technical function.

Fitness & Probity

The role is a "controlled function" as set out in the Central Bank Reform Act and defined by the Fitness and Probity Regulations and Standards 2011.