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As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Blackbelt program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.

Responsibilities:

Support in the day to day operation of customer service within the branch.
Provide an excellent level of customer service, further improving the customer experience with both over the phone and face to face interactions.
Take ownership and deal with customer queries in an effective, professional and compliant manner.
Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.

Requirements:

Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
Committed to and enjoys working in a sales environment

Qualifications

Bachelors Degree

Skills

Interpersonal Skills
Strong Communication

Experience

1 year

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