Job Descriptions

Your
Role:

As a First Line of Defence (FLOD) Agent, you will provide support to
teams across ASU & Customer Operations to ensure all FLOD testing is
completed in line with the Departments FLOD framework. You will also provide
support to the First Line of Defence Assistant Manager to ensure Risk Controls
are identified, assessed, mitigated, monitored and reported.

Your Team:

First Line of Defence (FLOD) is the first of the three lines of
defence employed by the Bank to manage risk. FLOD testing is completed within
ASU & Customer Operations to ensure procedures and controls are operated
effectively; risk frameworks, policies and procedures are adhered to; and that
ASU & Customer Operations are complying with regulatory and legal
obligations

You’re
Responsibilities:

• Ensure that all FLOD testing
  is completed within agreed timeframes


• Chair FLOD meeting and ensure
  appropriate action is taken following the meeting


• Ensure all remediation is
  completed when required


• Introduce change on foot of
  any FLOD findings – look at the customer journey as a whole and ways to
  improve the journey


• Ensure the FLOD framework for
  each business unit is reviewed and amended if required based on changing /
  existing policies and procedures


• Ensure any Operational Risk
  Events identified through FLOD testing are raised with the relevant
  Assistant Manager / Manager to log and remediate


• Provide support to the First
  Line of Defence Assistant Manager in the management and co-ordination of
  all ASU & Customer Operations Risk and Control Self-Assessments
  (RCSAs) and Internal Control Framework (ICF) to ensure all risks are
  identified, assessed, mitigated, monitored and reported


• Provide support to the First
  Line of Defence Assistant Manager in the management and review of Audit
  action timelines


• Assist with the
  implementation of any action plans identified through Business Unit
  Control (BUC) testing


• Support the creation and
  development of new and enhanced policies and procedures within ASU &
  Customer Operations


• Embed Conduct Risk ensuring
  complaints are resolved in a timely manner

Requirements:

Essential

• Strong background and
  expertise in ASU & Customer Operations processes


• Experience in FLOD framework
  and testing


• Good understanding of
  CCMA,CPC, GDPR & AML


• Strong analytical, planning,
  organisational and time management skills with the ability to meet
  established timelines


• Strong research skills
  including gathering and analysing data from multiple sources to produce
  high quality FLOD results for submission to management

Desired

• Good PC skills (use of Word,
  Excel, Outlook)


• Knowledge of Banking
  Systems  


• Prior Operational Risk
  experience


• Demonstrate strong
  interpersonal and excellent communication skills with the ability to
  influence at all levels of the organisation both written and verbal.


• Proven track record of
  commitment to deliver quality service and an ability to prioritise.


• Self-motivated, with the
  ability to work on own initiative and under pressure.

Competencies for Your Role / Behaviours for Success:

Skills

• Excellent written and verbal communication skills
• Strong PC skills

Experience

• 1 year