Job Descriptions

HID’s Finance Share Services Department: 

The Finance department partners with business leaders across the company and drives impact through a grounding in hard data, an independent point of view, business partnership, a collaborative approach, and a focus on the development of our people.

As our Credit and Collections Analyst, you’ll support HID’s success by: 

• Assuming responsibility for managing a portfolio of accounts to meet DSO and cash collection targets
• Completing daily reviews and releases of orders in accordance with credit policy and issue updated credit holds reports
• Doing daily follow up with customers in Worklist via telephone, mail and ensure collection comments are noted on system (High Radius)
• Clear historic/past due items in AR accounts
• Resolving customer questions and account issues that are inhibiting payment, including researching misapplied payments and on account credits, chargebacks, price discrepancies, un-earned discounts, special discounting
• Assisting and supporting orders shipped via Letter of Credit/Documentary Collections
• Proactively escalating potential issues and concerns with Snr. C&C Manager
• Reporting, Monitoring, reporting and providing weekly, monthly updates on assigned portfolio(s). Working to forecast Cash Flow for assigned accounts on a weekly basis
• Build relationships with all members of HID Global Corporation community, particularly the saingles teams, customer service team, finance teams and peers. Communicating with internal customers to conclude all related business matters and discuss status of accounts. Advising all parties of any action to be initiated with respect to past due and over-limit accounts. You will participate and lead weekly, bi-weekly and monthly sales team and customer calls.
• Performing month-end activities as required including creating monthly marketing credits (MDF & Co-Op credits)
• Adhering to financial and collections controls including timely completion of all required training
• Actively support process improvement initiatives including new system implementations

What we will love about your background:

• Fluent French speaker a must
• Excellent verbal and written communication skills
• Strong Customer Service Focus
• Self-starter & Team Player
• Meticulous attention to detail
• Good analytical and problem-solving skills

Your Experience and Education include:         

• Minimum 3 years’ experience of credit and collections including order review/release decisions
• 3+ years’ experience in a high touch B2B credit and collection environment
• Credit qualification or equivalent related qualification (CICM/IICM) desirable
• Proficient in MS Office – excel, word, power point
• Working knowledge of Oracle AR or similar ERP system is an advantage
• Understanding of Letters of Credit; Documentary Collections (CAD)
• Familiarity with Salesforce

Skills

• Analytical Skills
• Problem Solving Skills
• Team Player
• Excellent written and verbal communication skills

Experience

• 3+ years