Job Descriptions

Let us tell you more about this great opportunity:

Abtran are currently hiring Customer Service Advisors. Reporting to the Team Leader, this role provides a fantastic opportunity to join our team on a full-time permanent basis.

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Effectively managing a database through accurate and efficient data entry
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our ideal candidate:

• Previous Customer Service experience
• Excellent verbal and written communication skills
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• Remote Working Requirements:
• While this role may be a remote position during COVID-19, you must be resident in the Republic of Ireland.
• Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.

Employee Benefits include:

• Wellbeing programme focused on our people's health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme
• Employee Discounts
• Life Cover
• Internal Development Programmes
• Refer a Friend Scheme
• Cycle to Work Scheme
• Leap Card Tax Saver
• Maternity Pay & Paternity Pay

Skills

Experience

• 1+ year