All Jobs in customer service

Abtran designs and delivers best in class omni-channel customer experience solutions for our diverse clients who operate across a range of industries.

We currently have an excellent opportunity for a Head of Commercial Operations reporting to the Chief Financial Officer.

In this role, as Head of Commercial Operations you will:

Prepare and deliver commercial pricing models that meet both client requirements and internal profitability criteria.
Provide Strategic Pricing insights that increases our overall knowledge of Commercial Pricing within our BPO environment.

Role includes:

Responsibility for producing detailed commercial pricing models based on Tender document requirements.
Being capable of summarising pricing key points and communicating these effectively to wider stakeholders.
Requires a person to have experience of Commercial Pricing including models that are either Resource based or transactional-based and ideally be familiar with Client - Vendor gain share models where any assumed vendor risk is correspondingly rewarded through contract performance that provides a benefit to both Client and Vendor.
Requirement to work across Business stakeholders e.g. Operations, ICT, People to ensure that all relevant inputs to Pricing Models are correctly captured.
Responsibility for the translation of key aspects of commercial pricing and negotiated terms into a legal contract.
Responsibility for managing the transition of the finance aspects of a Contract award from its Pricing Model over to a Commercial Controller who then translates this into Profit Centre P&L and Overhead / Capex cost lines.

Desired Qualifications, Training, and Experience:

15 years of relevant accountancy experience in industries with a strong commercial environment.
Professional Accountancy qualification.
Knowledge of ERP, CRM, and Microsoft applications.
Experience of previous hands on Financial reporting & compliance roles.
Needs to have excellent Excel and PowerPoint modeling skills.
Capable of communicating Financial metrics to various levels of the business, up to and including Board level.
Knowledge of Irish Financial Reporting standards.

Candidates should also have:

Excellent communication and negotiation skills.
Motivated, ambitious individual with a "can-do" attitude.
Strong Leadership and influencing skills.
Excellent analytical, investigative, problem solving, and follow-through skills.
Strong Time Management skills - well able to prioritise several tasks.
Flexible and adaptable.
By virtue of past business experience, be capable of analysing a potential Business Decision, and provide an impartial assessment of options/scenario outcomes available.
Be capable of working across all levels of Senior Management.

Some other employee benefits include: