Job Descriptions

Department Service Department

Reporting To  ICT Manager

Location  Naas

Hours of Work _9 am to 5 pm

Purpose of role

Reporting to the Service Director the Service Support Coordinator works collaboratively to manage the Service function administration in a timely and efficient manner. They provide customer support services to the business, ensuring customer service issues are dealt with in a timely manner and within Service Levels.

Responsibilities

• Take responsibility for the effective organisation and management of day-to-day administrative tasks that arise within the Service function.
• Ensure items are processed and closed according to company deadlines, standards, and operational requirements.
• Manage transactional entries on different software packages to ensure all data and records are maintained on our systems ensuring weekly/monthly/ quarterly reports are accurate.
• Provide support to the operations team on scheduling of work and jobs on a daily/weekly basis, as needed.
• Collaborating and working with the entire Service team to consistently deliver customer service excellence.
• General administration in the service dept and any other adhoc general office duties, as directed by your manager.

Key Challenges

• The ability to work independently and as part of a team, to multitask and to prioritise work
• The ability to adapt to new tasks and flexibility in approach to work
• Ability to multitask

Skills & Experience

• Microsoft Outlook
• Microsoft Office
• Work Scheduling

Other Requirements

• Good communicator, comfortable dealing with people at all levels of the organization
• Keen interest in developing expertise

To apply please follow this link https://my.hrduo.com/candidate-jobs/HRDuo_Recruit/8168982114

Skills

• Communication Skills
• Multitasking
• Able to Prioritise

Experience

• 2