Job Descriptions

Location – Hybrid (Dublin city center) 

Work model – Hybrid (Currently Remote) 

Working hours – 37.5 hours, shifts between Mon - Fri 7am - 7pm shift 

Language - German 

Responsibilities: 

Provide Information on Pension Payments 

· Handling requests on missing payments 

· Providing information on previous payment 

· Provision of information on cheques 

· Provision of movements carried out 

Provide information on payment methods 

· Provide consultancy concerning the most efficient methods of payments available 

· Provide customers with information on the choice of payment methods 

· Process changes to instructions regarding payment tools 

Handle questions on international payments 

· Process changes of personal data and customer addresses 

· Process changes on payment preferences 

· Handle enquiries on payment methods, Western Union and cheque payments.

 · Handling queries relating to proof of life procedures 

Requirements: 

• Minimum 6 months experience in a customer service environment, preferably in a finance,  banking, payments, or pensions sector. 

• Excellent knowledge of Microsoft Office products 

• Ability to function in a fast-paced environment where standard of quality and timeliness are  established 

• Ability to speak, read and comprehend required language(s), including English and possess  good verbal communications skills 

• Ability to deliver information at customer’s knowledge level in an understandable manner 

• Strong interpersonal skills and ability to think independently and follow through effectively 

Benefits: 

• Career Development  

• Training and access to the Wellness Programme 

• Employee Engagement Initiatives & Committees 

• Employee Assistance Program (EAP) 

• Hive Medical Cash Plan 

• PRSA and Bike-to-Work Scheme  

• Tax Saver Tickets 

• Be part of a great, friendly, and diverse team

Skills

• Communication Skills
• Customer service skills

Experience

• 1