Job Descriptions
Job title:
Collections Advisor - Hybrid - Mon-Fri 9am-5pm
Job Description:
Job Title:
Collections Advisor - Hybrid Working
Training Location:
Training will be delivered from our office, the address is 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50
Candidates should live within a commutable distance to the office.
Work Location:
You will work from our Little Island office around 2-3 days per week and your remaining shifts from your home address. Equipment will be provided.
Salary & Benefits:
€24,765 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift:
Working Monday to Friday between 9am-5pm
Due to system requirements. you will need access to your own smart phone to allow you to reset system passwords.
Your duties will include:
- Handling inbound and outbound calls to customers to facilitate timely payment of outstanding balances
- Assist customers by ensuring they are back on track with outstanding payments
- Setting up payment plans for customers
- Setting up Direct Debits
- Calculating outstanding debt amounts
- Taking payments from customers
- Taking customers through their account, providing a breakdown of their account.
- Explain debt to each customer and how this is made up and what is outstanding/owing
- Taking customers through steps to get their account back up to date and on track
- Trying to avoid customers being disconnected by offering solutions to make payments
Required experience:
- Previous experience working in similar environment and ideally within a customer collections role
- Able to work comfortably to targets
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- MS Excel skills
- Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
- Bringing a proactive attitude with the ability and ambition to develop role in the future
Role Benefits:
- 20 days holidays plus bank holidays
- Opportunity to buy additional holidays
- Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
- Cost of eyecare vouchers for eye examinations and money towards glasses if required
- Access to Capita pension scheme
- Access to Employee Assistance Programme
- Life Assurance Benefit
- Cycle2Work Scheme
