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FMI
The Supervisor will be responsible for ensuring the Demonstration teams are in store on time, know their brief, set up correctly and are adhering to all standards. Ideally, we require someone who has excellent interpersonal skills, exceptional attention to detail, champion outstanding customer service and a can-do attitude. This role is crucial for ensuring the sampling experience is maximised for our client Dunnes Stores and their suppliers.
Working closely with the Client Services team to support our in-store activities on a weekly basis
Ensuring the team are in store on time through our IT check-in/check-out system and all aspects of in-store demonstrations set up have been completed and they all have briefs etc in advance of starting.
Supporting the Management team with weekly rosters, sick cover and ongoing training in stores to ensure all standards are maintained.
Maintain a working environment in line with Health & Safety legislation.
Ensuring all demonstrations are set up in correct locations and Store Managers are informed of all activity in their stores
Ensure team have correct uniforms, as well as appearance, body language and conduct is monitored & maintained.
Maintain a safe and clean store environment that will ensure that employees and customers have the ability to work and shop safely.
Ensure that our equipment and sampling stands are well maintained and stored correctly.
Ensure that the back store for stock area is maintained
Ensure the demonstrator is fully trained on systems and knows how to report correctly.
Resolving any store issues with staff or Store Managers and inform management team if required.
Be familiar with current sales, advertising campaigns and company initiatives.
Upload all daily reports, photos etc and liase closely with the Account Executives on all details
Daily/Weekly reporting to be completed, and submitted on time
Liaise with engineering and project management teams to ensure that the project design is accurate before work commences.
Order and scheduling the delivery of all equipment needed for the project.
Act as the main point of communication between the main field and the office.
Manage the work schedules and time cards for all field staff.
Provide leadership to on-site staff, sub-contractors, and other parties.
Investigate and resolving customer complaints.
Ensure that safety policies are strictly adhered to.
Review project progress to ensure that deadlines are met.
Proven experience supervising field operations.
Proficiency in MS Office (Outlook, Word, Excel).
The ability to work in different environmental conditions.
Strong leadership and communication skills.
Excellent customer service skills.
Sound knowledge of contract terms and pricing.
Bachelor’s degree in an industry-specific role is advantageous.
Diploma , Bachelors
