Work with team manager on call flows and volumes of calls.
Dealing with web and queries from clients and close out sales across a suite of products.
Coach customers through the sales process, providing benefits and covers
Outbound to potential customers to advise of products and covers available and close out sale.
Work on specific campaigns with the team manager on driving additional sales
Customer Relationship Management:
Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments
Deal with any issues that customers may have with queries, quotes etc.
Customer Service:
Portray a professional image to meet or exceed customer service standards
Take personal responsibility for delivering the highest level of accuracy and quality in your work
Deal with requests and enquiries from customers, staff and management in a professional and timely manner
Team Collaboration:
Working as part of a team environment to ensure all customer needs are met
Working together to ensure the team is on track to meet monthly and yearly targets Compliance:
Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards
Requirements:
Preferable to have a strong sales or customer service background
At least 18 months relevant Insurance experience
Compliant with the Central Bank Minimum Competency Requirements - APA (Personal General Insurance) as a minimum requirement with a willingness to progress to further educational qualifications as required.
An enthusiastic and flexible approach
The ability to work in a fast paced, constantly evolving environment.
Strong IT skills. Relay/Applied knowledge an advantage
Person Specification:
Possess a can do attitude and be open to rapid and evolving changes as our digital journey progresses.
The ability to prioritize workloads and adapt to unforeseen events
A good degree of personal organization and a structured approach to time and resource management
Commitment to their own professional development
Sales Driven, enjoys fast paced sales activity.
Customer focused, working always with the customer first approach in line with Arachas culture
Demonstrate strong Product & Technical Knowledge with willingness to become a product expert
Qualifications
Bachelors Degree
Skills
IT Skills
Positive can do attitude
Experience
1 year
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