About This Role:

Role Purpose

• The Regional Facilities Manager is a key position within the Property Services team. He/She will be responsible for a team of cross functional SME’s/vendors within the Facility Management area tasked with delivering all facilities services, ENSUP, National Access Control System, Facility Helpdesk, National Switch Board and reception functions. Manage the Facility Hard and soft Services at eir's corporate HQ and all other buildings within the region. Participate at AEE Accommodation Exchange Executive meetings with responsibility for delivering accommodation needs for staff where agreed.

Expectations From The Role:

Accountabilities

• Ensure compliance with Health and Safety obligations

• Ensure work practices and internal processes are best in class, based on industry standards  

• Continually enhance these standards to deliver high quality, cost effective services that meet or exceed customer expectations

• Align with eir Group culture and values to drive the customer ethos, vision, mission and culture of the organisation to ensure successful growth and retention of its customers.

• Proactively develop and maintain strong relationships with key business & technology stakeholders to develop a professional cost effective Facility Management service across the eircom group.

• Manage budgets in line with spend

• Manage the provision of mechanical, electrical and building fabric routines

• Address building office space requirements.

• Co-ordinate the use of Facilities Contractors to maximise service and cost effectiveness for the Company.

• Manage the provision of all soft services and programmes at facilities throughout the region by the TFM and all other contractors

• Manage the provision of contractor security personnel, physical security and access controls.

• Monitor security alarms and break ins and make recommendations.

• Monitor the condition of properties and the operations taking place and advise recommendations as appropriate.

• Reconcile for all contractors engaged on hard and soft services all PPM Planned Preventative Maintenance and reactive work completed on a monthly basis against Pemac/Maximo. The property and facilities software system for record of and management of the eir estate asset base. The system manages he routine and reactive maintenance tasks and is used to manage the relevant budgets and submitted invoices to enable Head of Facilities & Energy to sanction payments.

• Develop, implement and manage a quality audit program that measures all contractors against their KPI's, providing detailed information to allow payment of management fees and/or impose financial penalties where applicable.

• Co-ordinate Health and Safety issues appropriate to the provision of soft services within the region.

• Manage the Access administration function

• Reconcile facilities expenditure to ensure that the required services are provided within the budgets available.

• Co-ordinate property and accommodation issues within the region.

• Management of catering services and maintenance of catering equipment.

• Be available as required outside office hours to co-ordinate response to urgent issues relating to properties or buildings in the region.

• Carry out other tasks as requested by the Head of Facilities & Energy

Key Deliverables

• Delivery of pay and non pay savings

• Management of Facility services

• Management of service contracts

• Ensure delivery of SLA's

• Control expenditure in line with budgets

• Help implement full group TFM Total Facilities Management model for all Facilities services

Requirements For A Successful Application:

Role Specific Technical Skills

Knowledge of Facilities Services

• Must be able to work with all levels throughout the company

• Experience in management role will benefit but not essential

• Experience in managing outsourced solutions essential to deliver hard and soft facilities services solution design/delivery following industry standards and best practices

• Experience of facilities management and facility practices

• Strong negotiation and interpersonal skills

• Experience with property consolidation and accommodation moves

• Knowledge of electrical services

• Proven ability to identify complex problems and find creative solutions

• Excellent analytical skills with high attention to detail and good documentation skills

• Proven ability to respond well to change and maintain flexibility while keeping focus on objectives

• High levels of commitment and personal accountability and a passion to constantly challenge and improve existing processes to ensure highest levels of customer satisfaction

• Strong team player

eir Competency Profile

• Leadership (3)

• Change Orientation (3)

• Customer Focus (3)

• Results Focus (3)

• Influencing & winning commitment (3)

• Business Focus (3)