Job Descriptions

YOUR DAILY ADVENTURES WILL INCLUDE:

• Promote Product knowledge and serve as the team's subject matter expert for the entire suite of features across various Products and Back offices.
• You will investigate and triage bug reports, ensuring a comprehensive assessment and impact analysis for issues.
• You will contribute to improving our products by aggregating and understanding product feedback and enhancements needed from growing issues.
• Facilitate communication and sharing of data between cross-functional Product teams to drive efficiency and product growth
• Provide detailed analysis to inform key product development teams about decisions making for growing issues.
• Influence innovation across the Product Success team and identify opportunities for simplicity and scalability.
• You will aid and develop internal processes to ensure the optimisation of products within Free Now.

TO BE SUCCESSFUL IN THIS ROLE:

• 2 + years of experience comparable experience in Product Support, Quality Assurance or Product Specialist role.
• Ability to diagnose and troubleshoot technical issues.
• A solid understanding of Product and best working practices to deliver results.
• Familiar with using debugging tools and experience using logging tools such as Kibana.
• Analytical mindset and expertise in delivering data-driven solutions and insights.
• Ability to work proactively and have a solution-focused approach to address issues and help drive results.
• Strong team player with an ability to connect people and teams to our company vision.
• Experience working on highly detailed and complex projects which require significant organisational skills.
• You are an excellent communicator, and you are able to relay complex technical information to any reader.
  
  

BENEFITS & PERKS IN A NUTSHELL:

• Fully remote* or hybrid working models

• Free Udemy e-learning access

• Sabbatical & time off

• Subsidised gym membership

• Birthday-off

• Partner product discounts

• Mobility budget for FREE NOW App

• Free language courses

• Employee assistance program

• Personal development budget

Skills

• Analytical Skills
• Problem Solving Skills
• Ability to work under pressure

Experience

• 2