Job Descriptions

Clerical Officers (all areas of the business)

Reporting to the Department / Depot Manager
12 Month Fixed-Term Contract (with a view to renewal / permanent contract of employment)
Starting Salary: €23,626.93 per annum
Flexible hybrid working week (depending on the location)

Areas of responsibility (but not limited to):

• Provide customers with information on service changes, departure times, route changes, fare / ticket range and prices
• Provide support for employee travel facilities and employee cycle to work requests
• Monitor social media sites during dedicated hours and respond appropriately and timely to customer queries and comments
• Acknowledge and reply to all customer queries and complaints with reference to NTA guidelines
• Daily check and maintaining of bus sign off sheets
• Dealing with payroll queries on CoreHR systems
  
  

Experience Required: 

• Third level qualification in any business area is desirable
• Good knowledge / experience of Microsoft Package (Word; Excel; PowerPoint)
• Ability to record, analyse data and generate reports
• Ability to meet deadlines and work under pressure
• Experience in a similar role desirable

Benefits:

• Enviable level of job security
• Medical (GP) Scheme
• Family friendly Leave
• Career Development opportunities
• Subsidies Travel facilities
• Public Service Credit Union
• Employee Assistance Programme
• Education Support Scheme
• Sports and Social Clubs
• Excellent Pension scheme

Skills

• Good communication skills
• MS Office
• Ability to work under pressure

Experience

• 2