Job Title

Field Service Engineer 3

Job Descriptions

Job Responsibilities

Technical

• Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
• Lead installations and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed system.
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Assist in complex field modifications and updates as released in Engineering Change Notifications.
• Maintain records and reports as required to properly coordinate activities with supervisors and customers.
• Assist in the planning, management, and execution of projects of a limited scope and duration
• May perform other related duties as assigned or requested by manager

Other Job Responsibilities

Leadership

• Provide technical instruction and mentoring for Engineer Level 1 and 2.
• May Provide on-site instruction to sub-contractors and customers.

  Customer Relation

• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
• Present escalation action plans and status

Minimum Qualifications

• BS degree in electronics, engineering or other applicable field of study and a minimum of 5 years of work experience or Associates degree with +6 years of relevant experience.
• Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
• Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
• Understand and work from electrical and mechanical schematics and diagrams.
• Ability to interpret operation manuals to determine root cause of tool failures.
• Experience in Microsoft Office Suite and data analysis tools.
• Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
• Perform effectively in a demanding environment with changing workloads.
• Adhere to customer rules and policies regarding worksite behavior and safety.
• Able to travel frequently

Qualifications

Bachelors Degree

Skills

• Microsoft office
• Strong team skills

Experience

• 6+