Job Title

Customer Success, Commercial Growth Advisor

Job Descriptions

We are building a new Customer centric Digital and Direct Bank in PTSB, which will support the banks ambition to become Irelands number one personal and small business bank and deliver on the banks promise to work hard every day to build trust with our customers. We are seeking a high energy team who are passionate about providing a best in class digital and direct experience that is shaped by and responds to customers; changing behaviour, lifelong transactional and financial needs and rising expectations. The successful candidate will be operating in a fast moving environment which requires high levels of energy and a passion for Digital and Direct.

Responsibilities:

• Be an ambassador for PTSB and develop the Banks profile across multiple communities (internal and external) with a particular focus on our customer segments.
• Contribute to business objectives in a controlled and compliant manner.
• Optimise our customer interactions as defined in our Blackbelt program ethos and Omni-Opti Channel Charter, i.e. sales, service, self-service through our online, video, app and voice channels; supporting the team in the achievement of assigned targets and maintaining agreed KPIs - Maximising opportunities to achieve the banks customer goals and commercial objectives.
• Commitment to complete professional qualifications within 2 years to enable you to progress your career within PTSB; Qualified Financial Advisor; recognised qualifications to permit the discussion of product information and provide advise to customers i.e QFA, APA in both Loans and Savings & Investments.
• Act as a visible role model, striving for a culture that promotes ethics, employee engagement and fun, is adaptable and can problem solve, with strong teamwork, collaboration, trust and respect ethos - ensuring the team is passionate about being part of the high energy team in Digital and Direct.

Requirements:

Essential:

• Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths) and or 5+ years post Leaving Certificate experience.

Desired Requirements:

• Enthusiasm, goal orientated with high levels of energy and a passion for Digital and Direct.
• A passion for delivering the highest level of customer experience with excellent interpersonal and effective communication skills.
• Motivation to build a best in class Digital and Direct Bank.
• Eager to develop skills, capabilities and competencies.

This is a Permanent position based in PTSB Blackrock, Dublin.

Qualifications

Leaving cert level

Skills

• Communication Skills
• Interpersonal Skills
• Motivated and enthusiastic

Experience

• 5