Job Title

Claims Handler - Motor

Job Descriptions

Key roles

This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key motor client.

Specific responsibilities (including but not limited to)

• Proactive end to end management of a portfolio of 150+ motor and casualty files with specific closure and quality targets
• Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements.
• Desktop Liability investigation and determination
• Proactive investigation and settlement of claims in expedient and compliant manner
• Management of suppliers/vendors
• Provide an excellent customer service to our client
• Work as part of a team, liaising with the client and other departments
• Represent the business in a professional and positive manner at all times
• Maintain a positive attitude when faced with challenging circumstances and changing business needs
• Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary

Qualifications/skills

• APA qualification in insurance
• Experience handling motor and/or casualty claims is essential
• Decision making skills and sound numeric skills required
• High level interpersonal and communication (verbal/written) skills
• Experience working in a dynamic environment
• General insurance background a distinct advantage
• Highly motivated, proactive and with excellent influential skills to influence both internally and externally
• Possess excellent communication skills, both written and verbal.
• Problem solving ability
• Customer orientated and displays a willingness to meet and understand customer’s needs
• Demonstrate excellent attention to detail and accuracy
• Possess excellent negotiating skills

Experience

• Minimum 2- 3 years Motor/Casualty Claims handling experience essential.

Benefits of working for Sedgwick in Ireland

• Remote Working
• Education Contribution
• Career development and progression
• Tax Saver Travel Scheme
• Sedgwick's Sports & Social Club
• Discounted Personal Training group circuit classes
• Montessori & After School Care
• Discount Benefits
• Employee Assistance Programme
• PHI and Life Cover

Qualifications

Bachelors Degree

Skills

• Problem Solving Skills
• Customer service skills
• Decision making

Experience

• 2+