Job Descriptions
Description and Requirements
Priority Operations
Location: Onsite (Cork HQ, Mahon)
Permanent Position
Salary €27,250
Shifts: shift rotation between 8am - 10pm (Monday to Sunday)
Start Date : Monday October 9th 2023 or Monday November 6th 2023
If you love solving puzzles then you will love this job! Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!
One of our most exciting clients, a company who is a giant in the fintech industry, are currently looking for passionate customer service representatives , who will be at the forefront of the business assisting their customers.
Join us as a …Priority Operations Specialist.
A day in the life…
As a Priority operations specialist…. No day is the same. Every day is a learning opportunity. Each day is planned out in advance of what communication channel you will be using either that be Chat / Email or RAC (Request a call). You may need work on all 3 channel on the same day depending on the volume. You have you colleagues around so you can ask for help or just have chit chat between tickets. You will have bi-weekly meetings with your manager to discuss our progress and developments. Also you will have monthly meetings with your quality lead to discuss your months progress.
Competencies and Responsibilities
- Customer Service - Operational Beauty is one of TELUS International core values that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day to day duties.
- Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this project, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.
- Resilience - You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.
- Communication - You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.
What we NEED you to have:
- Fluency in English
- At least 1 year of customer service experience, preferably in a Call Center Environment.
- Excellent problem-solving abilities
- Strong time management skills and motivation to exceed expectations
- Strong team spirit with a passion and drive to help users and to deliver the best customer experience
- A can-do attitude and willingness to learn.
What we would LOVE you to have
- Technical product knowledge
- Adaptability
