Job Descriptions

Ethos Engineering IT Department is growing, and as result, we are looking for extra technical support to ensure we deliver high-quality work across our groups.

This role will suit an ambitious, energetic, organised, and adaptable individual who has excellent communication and time management skills. The successful candidate must be able to work on their own initiative and as part of a team.

This role requires someone with 1+ year' of hands-on experience in helpdesk support to come in and provide support and L1 troubleshooting for systems and network issues for end-users. In the role you'll be logging calls, tracking and working to resolve end employees' support issues.

Role Duties:

• To act as the first point of contact for Ethos employees, gathering information and logging support tickets

• Provision of user accounts and equipment

• Hardware troubleshooting and application troubleshooting and support

• Fault finding with escalation to the IT Manager.

• Provide deskside and remote support for Ethos employees

• Maintain, build and contribute to the documentation

• Working with third party vendors

Experience/Skillset Required:

• 1-2 year's experience in a User Support Role (Helpdesk/Field Engineer)

• Excellent knowledge of Microsoft Windows and MS Desktop Applications

• Active Directory, Office 365 and Azure experience

• Microsoft MCP for Client or Server OS

• CompTIA A+ & CompTIA NET +

• Excellent Communication Skills

• The ability to prioritise issues accordingly

• The ability to quickly learn new technologies

• Equipment builds and repairs

• The ability to think logically

• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

• The ability to work well as part of a team

• Problem-solving skills & attention to detail

• The ability to prioritise your workload

Benefits

• Flexible working times

• 20 Days holidays up to 25 days

• From May 2022 at Ethos, we are piloting a 9 Day Fortnight for six months. Every second Friday from 13th May ‘22 will be a Free Day

• Pension Scheme

• Your own company laptop

• Working travel out of pocket expenses

• Travel tax scheme or bike to work scheme

• Regular training / mentoring Further college support

• Heavily subsidised social committee (5 a side, golf society, climbing club and regular social events)

Skills

• Problem Solving Skills
• Organisational Skills
• Time Management Skills

Experience

• 1