Job Descriptions

This role is being offered on a permanent basis.

• Can you solve complex problems, making measured decisions?
• Are you comfortable in building relationships with customers and partners in order to meet shared objectives?
• Are you inquisitive by nature with a thirst to identify and implement simplifications to processes and practices? 

 About the Role:

The Service Management Service Engineering team, design, build and manage solutions supporting IT Service Management processes and their underpinning technologies.

The Service Engineering team drive the digitisation of processes, automation of user activities and simplification of tool usage for all Service Management users.

Key Responsibilities Include:

• Support delivery of the key objectives for Resilience, Service Management, and IT Operations.
• Drive automation, System and Data integration across the team.
• Maintain and improve existing integrations, systems and software.
• Ensure quality criteria are adhered to for all the project deliverables.
• Train/mentor junior staff, review other colleague’s technical deliverables, provide feedback to colleagues and team with a focus on succession planning and knowledge management.
• Contribute and help evolve the engineering landscape through the adoption of new tools and technologies, gain consensus from peers for methodology changes and adoption.

What you will bring:

• Has a minimum of 2-5 years’ experience working in an IT role with experience leading small and large teams and across a wide range of technologies.
• Has a deep working understanding of data structures, data ETL, API’s and automation from Data Triggers.
• Has a good working understanding of tools supporting data capture and manipulation (e.g. Java, Python, API (postman / swagger), ETL (Pentaho Spoon, R), BMC Remedy developer, BMC DWPA etc.)
• Has the ability to identify, diagnose and resolve issues. While understanding importance of timely escalation as required.
• Is a thought leader for the Service & Operations domain and can lead this domain to meet current and future Engineering use cases.

Skills

• Excellent Relationship Building
• Decision making

Experience

• 4