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As Bereavement Administrator, you will work collaboratively with your team and Assistant Manager to support the efficient delivery of business objectives and the day to day department operations in a compliant manner. You will need to be well organised and efficient and enjoy maintaining accurate records as well as being adaptable, resilient and eager to take on new tasks and responsibilities. On a typical day, your role could involve updating customer accounts and distributing funds, assessing and categorising inbound post, responding to requests from solicitors, broker, customer and other departments by letter, phone or email with a high degree of accuracy, liaising with other Departments in the Bank and other ad hoc administrative duties as required.

Responsibilities:

Support your team in the day to day operations.
Provide an excellent level of customer service to both internal and external customers. This might be through letter, email or phone.
Take ownership and deal with customer and departmental queries in an effective, professional and compliant manner.
Perform duties in accordance with policies, procedures, whilst living PTSB¿s Values and Standards.

Requirements:

Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary Level in five Leaving Certificate subjects (including English and Maths)
Excellent PC skills (in particular Word and Excel).
Keen attention to detail with good organisational skills
Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.

Qualifications

Bachelors Degree

Skills

Organisational Skills
Strong PC skills

Experience

1 year

1911