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Sedgwick
About the role
As a claims handler you are the first point of contact for the policyholders of Leading Insurers in Ireland. You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA’s.
Taking in-bound calls from customers relating to new or existing claims
Capture all information regarding the claim accurately and promptly
Offering advice to customers on the process, their right and what to expect
Update records with all relevant documentation, maintaining Web Elite
Creating key relationships with branch administrators, loss adjusters and external providers to safeguard quality of service
Assign relevant adjusters to the claim
Delivering a positive service, with an empathic ear where necessary
Contributing toward the success of team and individual SLA’s
Assisting Section Head, Line Managers, and team members to nurture an excellent team environment
Provide recommendations to team management on how to improve process, service, and customer experience
Complete working knowledge of CPC and financial regulatory requirements
Working to achieve agreed metrics in settlement rates, calls answered, claims completions.
The role can be done remotely, in office, or in a hybrid style.
About you
APA qualified essential
Excellent customer skills
Great stakeholder management abilities
High level of proficiency in Word, Excel, and PowerPoint
High level interpersonal and communication (verbal/written) skills
Effective time management
Previous administration experience
Strong organisational and accuracy skills with attention to detail
Results driven
Benefits
Exciting & challenging opportunity
People orientated company
Career development and progression opportunities
Education assistance
Employee Assistance Program
Sedgwick Sports & Social club
Health Insurance Scheme
Tax Saver Travel Scheme
APA Qualification
