Job Descriptions

As our Sales Operations Representative, you’ll support HID’s success by: 

• Taking responsibility for and become a champion of EAT products and services providing sales support across all EAT sales channels
• Maintaining and managing all licenses and partners agreement including direct liaison with customers, update of the database and report.
• Setting up new customer account, manage account update in CRM tools, ensure all document in CRM tools is compliant to internal requirements. Directly solicit for new account information to customers.
• Providing quotations, review and screen POs and champion demand forecast in Sales and Operations (S&OP) process.  
• Ordering Backlog Management: Collaborate with Supply Chain and Operations Teams to ensure maximum revenue attainment each month and consistent feedback to customer and Field Sales on order progress
• Setting up Pricing and Special Quotes in CRM tools. Coordinate with customers and sales team to ensure all information is precise and accurate for management approval.
• Coordinating with Customer Service, Operations and Finance for supporting sales orders and sample orders booking.
• Setting up and maintaining revenue sales reports as well as forecast reports.
• Liaising with internal support teams on satisfying special customer requirements on POs.
• Providing complete and professional communications to customers and internal sales team via phone and email while maintaining these results and action items through CRM tools.
• Continuous learning of product enhancements. Communicate product updates to customers, including End of Life (EOL), new technology introduction, product change notice.
• Participating as key member partnering with the external sales team to provide exemplary customer service and maximize team efficiency and revenue.
• Providing timely submission of monthly reports, expense reports and other related action items as required by senior management.

What we will love about your background:

• Effective and proven contact management database skills.
• Demonstrated time management, communication, decision-making, presentation and organization skills.
• Ability to work independently
• Ability to perform multiple tasks simultaneously and complete short-term and/or long-term tasks and project assignments on time
• Ability to work in a team-oriented atmosphere
• Must have the ability to work with and deal with various languages and cultures.
• Must demonstrate customer focused mentality

Your Experience and Education include:        

• Associate degree (or better) or equivalent training and experience in sales, or customer service organization.
• Minimum 2 years’ experience in sales operations, inside sales, sales assistant or account management.
• Other EMEA language(s) an advantage.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, Web based tools or CRM tools like SalesForce.

Skills

Experience

• 2+ year