Job Descriptions

This role is being offered on a Full Time - Permanent Basis.

• Do you have excellent Customer Service skills?
• Are you interested in working as part of a dynamic team? 

Key Responsibilities for this role include:

• Greet all customers who enter the Branch
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts
• Deal with calls, emails, and face-to-face enquiries
• Promote financial products and services to customers.
• Guide customers to the correct colleague in regard to their financial queries.
• Help customers with the use of IT systems to update account details
• General administration tasks

We’re looking for someone who:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
• Is passionate about delivering the best possible experience to our customers.
• ​​Works co-operatively with others across the organization to achieve shared objectives
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

 Capabilities:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• Operational Excellence: Identifies opportunities to improve efficiency while providing an excellent service to internal or external clients.

Skills

Experience

• 1+