Job Descriptions

The Role

As an Accounts Receivable Specialist, your daily responsibilities will be to communicate with our customers to ensure the collection of our contracted fees or resolve collection issues. This position will partner with the sales team as needed to resolve outstanding debts. This opportunity is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.

What You'll Do

• Manage and collect on outstanding receivables through communications with our customers
• Follow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promised
• Maintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delay
• Work with Sales Department to help resolve discrepancies
• Provide management with updates regarding collection progress
• Identify at risk accounts, and monitor accordingly and assist with minimizing billing discrepancies
• Assist with special projects as assigned

What You'll Need

• 0 – 12 months experience in a customer facing role
• Must have strong attention to detail
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
• Ability to multi-task and work in a fast-paced and demanding global environment
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
• Excellent organization and prioritization skills
• Ability to perform under pressure and meet tight deadlines
• Strong communication skills, both verbal and written

Skills

• Organisational Skills
• Strong Communication
• Excellent Interpersonal and Relationship Skills

Experience

• 0-12 months