Job Descriptions

Location: Henry Street, Limerick - Full-time onsite 

Contract: Permanent 

Working Hours: Monday - Sunday, 9 am – 5:30 pm. Flexibility to work on alternate weekends 

Responsibilities: 

• Manage inbound and outbound phone calls in an efficient and timely manner. Collating  information from customers via these telephone calls. 

• Receiving inbound calls from customers through a virtual call center, answering various  questions. 

• Ensure that all customer records are kept up to date in accordance with the relevant  CCMA/CPC regulations we adhere to. 

• Drive sales to achieve targets 

• Identify, convert, or refer new sales opportunities to meet customer requirements for  both Regulated and Non-Regulated products, including cross-selling of relevant  products 

Requirements: 

• Minimum 6 months experience in a customer service role. 

• Excellent communication skills (spoken and written English). 

• Eagerness to learn and grow within Covalen. 

• Must be eligible to work full-time in the Republic of Ireland and must be able to pass all  background checks. 

Interview process: 

• 1 Virtual interview with the Customer Operations team 

• Online Tech and English language assessment. 

Benefits: 

• Career Development  

• Training and access to the Wellness Programme 

• Employee Engagement Initiatives & Committees 

Skills

• Communication Skills
• Customer service skills

Experience

• 1