All Jobs in kildare

Support local site for quick resolution of problems by assisting/owning action plans development based on their knowledge of systems/subsystems and executing these action plans.

Provide resolution to escalations by working with other departments/group and subsidiaries as needed.

Provide quicker problem resolution by providing on-site advanced technical support.

Support field sites by creating/verifying technical documentation.

Present technical material internally and customer meetings as required.

Apply advanced knowledge of our equipment to resolve complex machine issues.

Maintain knowledge of current activities by attending regular scheduled meetings.

Maintain knowledge of approved modification by regularly meeting with Quality Assurance (QA) department.

Use company systems and documented procedures to direct and lead all tasks to completion.

Continuously upskill technical knowledge by attending formal training or On the Job Training (OJT).

Increase base knowledge and skill of field personnel in all product lines and/or systems by transferring
technical information and creating Best Known Methods (BKM) as needed from provided materials.

Mentor and guide others in using best-known methods to troubleshoot the system in a logical order to solve problems and effectively communicate solutions.

Improve site skill level by proliferating BKM, providing mentoring and OJT to other Engineers.

Training and OJT preparation/execution or facilitation.

Provide budget accuracy by timely submission of timesheets, travel requests, expense reports, etc.

Other duties as required.

Customer Relations

Demonstrates effective communication and documentation of problems to both internal & external customers

Develops customer confidence in job performance through effective communication and understanding of how the equipment works.

Safety

Be a role model for safety on site.

Promote compliance to all safety and protocol policies.

Actively look for opportunities to improve safety in the workplace and pursues solutions.

Requirements

Third-level qualification in a related Engineering field such as Electronics, Electrical, Mechanical, Electro-Mechanical, Physics or Optics and/or commensurate experience in a semiconductor environment.

Minimum of 4-6 years hands on experience in Electrical or Mechanical Engineering.

Fluent English (written & spoken), Japanese is a benefit.

Project management experience.

Proficiency in the use of Microsoft Office suite and specific software applications.

Technical Skills

Expert in generating action plans to investigate/resolve complex machine issues and manage their execution.

Competent in owning troubleshooting/repair of system faults and proven ability to resolve difficult machine problems.

Programming/IT Skills

Experience with script writing to collect, manipulate and analyse data when needed.

Communication Skills

Clear and concise technical writing skills.

High level of communication skills – both written and verbal, with particular ability to explain complicated scenarios.

Communicates in a clear, accurate and courteous manner with customers and colleagues at all times.

Work Standards

Compliant with NPE Core Competencies.

Service orientated, customer focused.

Takes ownership for work performed; cost conscious, resourceful, and proactive.

Role model and sets a positive example for others to follow, cultivating a pro environment at the customer site.

Able to actively manage and prioritize several critical issues and escalations simultaneously.

Desire to continuously improve their own technical and professional abilities.

Adaptable to irregular working patterns.

Working conditions:
Contract

Full time, permanent.

Working hours

Flexibility to work a variety of shift patterns, including working normal office hours, dayshift, nightshift and weekend working.

Varying work patterns will be required during the training and transition period.

Travel requirements

Occasional long periods abroad for training and customer assistance as required.

Qualifications

Mechanical qualification , Third Level Qualification in science , Third level qualification in a Science or Engineering

Skills

English Fluency
Technical Competencies
Quality Assurance
Analytical Skills
Problem Solving Skills
Excellent Relationship Building
Client relationship
excellent technical writing abilityrnStrong documentation skillsrnstrong interpersonal rncommunication skillsrnproblem-solving skills
Strong consolidation skillsrnStrong Excel knowledgernStrong Communication rnProject managementrnAnalytical skills
Excellent communication skills rnattention to detail

Experience

185