Job Descriptions

Accuscience, a leading provider of comprehensive sales, marketing, and distribution solutions, is at the forefront of scientific and medical innovations. We offer a diverse portfolio of products, including laboratory equipment, medical technology, point-of-care testing (POCT) devices, surgical supplies, blood tracking systems, and more.

We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you!

Key Responsibilities:

• Handle customer inquiries via phone, email, and online chat in a professional and timely manner.
• Provide accurate product information and guidance to customers.
• Process customer orders through our ERP system.
• Collaborate with internal departments to resolve customer issues efficiently.
• Maintain and update customer records based on interactions.
• Perform additional duties as needed to support the team and operations.

Qualifications:

• Excellent communication skills: Ability to listen and convey information clearly to meet customer needs.
• Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries.
• PC proficiency: Strong working knowledge of Microsoft Excel and Word, with experience using ERP systems.
• Experience: A minimum of 2-3 years in a customer service or supply chain role.
• Product knowledge: Willingness to learn and apply product-specific information. Full training provided.

What We Offer:

• Competitive salary and benefits package.
• A supportive, team-oriented work environment.
• Opportunities for career growth and professional development.
• Comprehensive training on our range of products and services.

If you are passionate about customer service and excited to join an innovative leader in the scientific field, please submit your resume and cover letter today!

Skills

• Communication Skills
• Problem Solving Skills
• Strong PC skills

Experience

• 2 - 3