Job Descriptions

As a Customer Care Advisor, you'll lead our commitment to excellence by engaging with policyholders and accurately recording claim details.

Your Responsibilities:

• Build relationships with insured individuals and clients

• Communicate with customers and other stakeholders to ensure comprehensive understanding

• Skillfully negotiate settlements and oversee claims

• Resolve complaints with empathy and proficiency

• Prepare meticulous claim forms and documents

• Manage a substantial claim portfolio

• Maintain detailed records of actions and conversations

• Safeguard and update policy and claims data

Qualifications/skills

• Exhibit genuine empathy in all interactions

• Exceptional communication for effective connections

• Previous administration and phone experience

• Meticulous attention to detail in all tasks

• Navigate complaint resolution with poise

Experience

• Previous customer service expertise required

Benefits of working for Sedgwick in Ireland

• Fuel growth with Educational Contribution

• Clear paths for career development

• Convenient Tax Saver Travel Scheme

• Thrive in Sedgwick's vibrant Sports & Social Club

• Participate in discounted Personal Training

• Peace of mind with Montessori & After School Care

• Enhance lifestyle with Discount Benefits

• Holistic support via Employee Assistance Programme

NEXT STEPS

If your application progresses to the next round, you can expect an email for an initial conversation.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Benefits:

• Bike to work scheme

• Employee assistance program

• On-site gym

Schedule:

• 8 hour shift

• Monday to Friday

• No weekends

Supplemental pay types:

• Bonus pay

• Monthly bonus

• Performance bonus

Ability to commute/relocate:

• Sandymount, Dublin 4, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (required)

Language:

• English (preferred)

Work authorisation:

• Ireland (preferred)

Work Location: Hybrid remote in Sandymount, Dublin 4, CO. Dublin

Skills

Experience

• 1 year