Job Descriptions

Your responsibilities as a supervisor will include:

• Conduct care supervision visits
• Conduct risk assessments to ensure a safe working environment in line Care Needs Assessment and Delivery policy
• Oversee the accurate maintenance of supervision records.
• Participate in care activities as part of the care supervision process.
• Support and supervise our carers to deliver the best possible care.
• Arrange to meet potential new clients and their families and carry out assessments to include care needs and health and safety risk assessment as part of care planning process. 
• Devise care plans and work closely with the scheduling team to ensure the appropriate Home Support Worker is assigned to each client.
• Be responsible for Quality assurance for your assigned clients.
• Line manage, supervise and support your care workers.
• Ensure accurate records in respect of care given in the clients care plan to include the tasks undertaken, monies transacted etc.
• Ensure all databases are kept up to date following your review of supervised care.
• Develop and maintain client relationships and client family relationships.
• Ensure internal policies, procedures and Quality Management System is adhered to.
• In accordance with the HSE Tender Authorisation scheme, carry out 4 spot checks, 4 supervisions on carers one per quarter minimum and National Carer competency assessments if you hold a QQI Level 6 qualification or above.
• Carry out 4 reviews and 4 QAs with clients per quarter.
• Carry out 8 hours of shadow calls with new staff in line with Komfort Kare Policy.
• Cover calls in the event of sick leave, annual leave or any emergency required by scheduling team.

Management 

• Undertake the introduction of clients to Home support workers for all new Home care Packages.
• Provide instruction and support for Home Support workers for more complex home care clients, e.g. on the use of hoist, catheter, stoma, etc.
• Through our Quality Assurance visits, ensure clients care plan is in line with the HSE referral to reflect their care needs, follow up with family and healthcare professionals as appropriate.
• Responsible for escalating risks to the Clinical Governance Lead and Senior Operations Manager where required.
• Develop and maintain positive relationships with all clients through Quality Assurance (QA) visits, phone calls, and special events.
• Log all QA visits and phone calls in the client care plan and on One Touch.  
• Conduct safety checks during the client home visit.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution.
• Demonstrate open and effective communication with management, colleagues, HSWs, clients, and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the HSWs.

Reporting

• Report all incidents on the National Incident Reporting Forms (NIRFs) with the Care Managers to ensure accuracy and high quality detail on all incidents. 
• Participate in the response to complaints received from the HSE / families
• Inform the Senior Operations Manager / Clinical Governance lead of any complaints or concerns identified during the review of care, client interactions and QA calls. 

Education and Training Responsibilities:

• Provide support and supportive supervision to all HSWs where appropriate.
• Engage in HSW performance review processes including personal development planning as appropriate.

Skills

• Communication Skills
• Leadership Skills

Experience

• 3